At Elite Wear Shop, we stand behind the quality of our premium golf and lifestyle apparel. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of the delivery date. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition
  • All original tags must be attached
  • Items must be in their original packaging

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Headwear (including all items from our Headcover and Headwear categories)
  • Footwear

This policy does not affect your statutory rights for faulty or misdescribed items.

How to Return or Exchange an Item

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request” or “Exchange Request” and include your order number.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Item: Securely pack the item(s) in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send your package to our returns center at:
    Elite Wear Shop Returns
    3415 Oakmound Road
    SAN JOSE, US 87565

    We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund (typically 3-5 business days)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • Processing time is typically 3-5 business days after we receive your return
  • You’ll receive tracking information for your replacement item

Return Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Elite Wear Shop Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: Item(s) to return/exchange: – [Product Name] – [Size/Color] – [Quantity] Reason for return/exchange: [Please specify] I have reviewed the return policy and confirm the item(s) meet all return requirements. Please provide return instructions and any additional information needed. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost to you.

For any questions about our returns and exchanges policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your complete satisfaction with our premium golf apparel.

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