Welcome to the Elite Wear Shop FAQ page. We’ve compiled answers to the most common questions about our premium golf and lifestyle apparel, shipping policies, returns, and more. Can’t find what you’re looking for? Contact our customer service team at [email protected].
About Our Products
What types of products does Elite Wear Shop offer?
We specialize in premium golf and lifestyle apparel for the modern golfer who values both performance and style. Our collections include:
- Performance tops (Polos, T-shirts, Quarter Zips)
- Technical outerwear (Hoodies & Sweatshirts, Vests, Outerwear)
- Bottoms (Pants, Shorts)
- Accessories (Bags, Headwear, Headcovers)
- Footwear designed for the course
Are your products suitable for both golf and casual wear?
Absolutely! Our apparel is designed to transition seamlessly from course to street. We focus on technical fabrics with performance benefits that don’t compromise on contemporary style.
Do you offer limited edition items?
Yes, we frequently release limited-edition collaborations with designers and golf professionals. These exclusive pieces sell quickly, so we recommend following us on social media for launch announcements.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
Shipping & Delivery
Where do you ship?
We ship worldwide with the exception of some remote areas and parts of Asia. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after dispatch
Will I have to pay customs fees?
For international orders, any customs fees, taxes, or import duties are the responsibility of the customer. These fees vary by country and are not included in your order total.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order leaves our warehouse. Click the tracking link to monitor your package’s journey to you.
Returns & Exchanges
What is your return policy?
We stand behind our products and want you to be completely satisfied. You may return most items within 15 days of receipt for an exchange or refund (excluding final sale items). Items must be unworn, unwashed, and in original condition with tags attached.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your financial institution.
Customer Service
How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST. Emails received outside these hours will be answered the next business day.
Where is Elite Wear Shop located?
Our headquarters and warehouse are located at:
3415 Oakmound Road, SAN JOSE, US 87565
3415 Oakmound Road, SAN JOSE, US 87565
Thank you for choosing Elite Wear Shop for your premium golf and lifestyle apparel needs. We’re committed to providing exceptional products and service to golfers who demand the best in both performance and style.